Shipping policy

Shipping Policy

At PACEWELL, we're committed to delivering your order as quickly and smoothly as possible.

Free Shipping Australia-Wide

We offer FREE standard shipping on all orders across Australia.

There are no minimum purchase requirements to qualify for free shipping.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Australia

Standard Delivery: 7–12 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, public holidays, or courier delays.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number so you can monitor your shipment.

Please allow 24–72 hours for tracking information to become available after your order has been shipped.

Multiple Shipments

If your order contains multiple items, they may be shipped separately and arrive on different days.

There is no additional shipping charge for separate deliveries.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

PACEWELL is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll work with the shipping carrier to investigate and resolve the issue as quickly as possible.